Back
Remote, mid-level, common CSM title at known SaaS increases candidate density.
Strong technical IAM/MDM requirements increase industry specificity despite transferable CSM skills.
Explicit 5+ years requirement plus mandatory hands-on IAM/MDM/APIs skills increases filter strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own end-to-end post-sales technical success for a strategic portfolio of APAC/EMEA Enterprise and high-value Commercial customers.
Serve as trusted technical advisor on identity, access, device management, and Zero Trust best practices to IT admins through C-level executives.
Lead complex technical onboarding, monitor customer health via telemetry, manage escalations, conduct executive reviews, and drive growth by identifying expansion opportunities.
5+ years customer-facing technical experience in SaaS with at least 3+ years in a dedicated technical role.
Hands-on expertise in at least 3 of: IAM (SAML/SCIM/SSO), Directory Services (AD, LDAP, Azure AD, Okta, Google Workspace), MDM (Windows/macOS/Linux), Security & Zero Trust (RADIUS, Passwordless), APIs & Integrations (REST, webhooks).
Exceptional English communication skills with executive-level presentation capability.
Bachelor’s degree in Computer Science, IT, Cybersecurity, or equivalent practical experience.
Technically proficient individual comfortable with complex configurations and lab testing before customer interaction.
Able to translate technical details into business outcomes for both technical and executive stakeholders.
Experienced in managing strategic customer relationships and driving post-sales lifecycle outcomes including retention and expansion.