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Mid-level generalist IT support role in metro Noida with broad skills attracts high candidate competition.
Endpoint, AD, M365, and ITSM skills are broadly transferable across industries.
Explicit 5-7 years plus leadership and mandatory infrastructure/ITSM skills will enforce strict shortlisting.
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Lead and manage a team of Tier 2 Infrastructure Support Engineers with responsibility for guidance, mentorship, and performance evaluations.
Oversee resolution of complex, escalated IT incidents ensuring timely and accurate end-user support.
Drive process improvements and automation initiatives while collaborating with cross-functional IT teams to maintain operational efficiency and compliance with SLAs.
Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
5-7 years of experience in IT Service Desk, End User Computing, or Infrastructure Support roles, including at least 2 years in a leadership position.
Experience with troubleshooting complex technical issues including Microsoft 365, Google Workspace, Active Directory, Mobile Device Management, and endpoint security tools.
Familiarity with enterprise ITSM platforms such as ServiceNow or Jira Service Management, and remote support tools.
Experienced leader of high-performing IT support teams with demonstrated strong leadership and communication skills.
Proven ability to manage complex technical escalations and coordinate across Infrastructure, Security, and Applications teams in a global environment.
Strategic focus on process improvements, automation, and maintaining compliance with IT security policies and operational standards.