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Metro Bangalore role, generalist infrastructure title, early-mid experience, broad M365 skillset increases candidate competition.
M365 and Exchange skills are transferable across industries but require domain-specific experience.
Explicit 1-2 years requirement plus mandatory M365/Exchange/AD skills increases screening rigidity.
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Provide technical expertise and support for Microsoft 365 suite and Microsoft Exchange including Teams, SharePoint, Email, and related ecosystems.
Manage lifecycle activities such as patching, configuration management, security, and third-party app integrations for global M365 and Exchange environments.
Create and maintain runbooks, documentation, monitoring, and service standards; provide escalation support and incident response including on-call duties.
Bachelor’s degree, applicable certification, or equivalent experience.
1-2+ years of professional experience primarily in a Microsoft 365 admin role.
Strong proficiency with Microsoft 365 suite and Exchange, including troubleshooting mailflow and 3rd party app integrations for 1+ years.
Work Schedule: IST overlap with PST hours (M-F, 12:30-9:30pm IST) plus rotating 24x7 on-call; Travel: None.
Experienced in operational support of Microsoft 365 collaboration platforms with moderate to advanced skill in Exchange and M365 apps administration.
Detail-oriented in maintaining and creating operational documentation, monitoring systems, and service standards within a global cloud infrastructure.
Capable of handling incident response, escalation support, and capacity planning in a structured enterprise environment with defined processes.