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Niche ServiceNow specialization and seniority lower competition despite Pune metro location.
ServiceNow platform specialization makes skills less transferable across unrelated industries.
Explicit 7+ years, 3+ years leading teams, and mandatory ServiceNow integration expertise increase screening rigor.
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Lead and manage a team of four ServiceNow developers within Managed Services, overseeing platform support, enhancements, integrations, onboarding, escalations, and project delivery.
Design, develop, and support complex integrations between ServiceNow and multiple third-party platforms using REST/SOAP APIs, Integration Hub, Spokes, and middleware.
Ensure projects are completed on time and within budget while maintaining CMDB integrity, platform governance, security standards, and driving continuous improvement.
7+ years of ServiceNow experience with progressive technical and leadership responsibilities.
3+ years experience leading technical teams, developers, or support organizations.
Strong hands-on experience with ServiceNow Customer Service Management (CSM) and complex integrations.
Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.
Experienced in managing end-to-end ServiceNow delivery and support operations with a focus on Managed Services environments.
Strong integration expertise involving multiple third-party systems like Microsoft Intune, Teams, Freshdesk, and other business applications.
Skilled in stakeholder management including customer-facing consulting, escalation handling, and collaboration with leadership/executive sponsors.