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Strong brand, metro location, common generalist title, and broad skillset increase applicant competition.
High—banking operations, RBI compliance, and loan processes limit cross-industry transferability.
Moderate domain-specific checks (banking, RBI compliance, audit) but no strict certification or years requirement.
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Manage branch operations activities supporting Retail Loan Product processes with focus on customer satisfaction through query resolution.
Ensure adherence to TAT (Turn Around Time) for query resolution and service deliverables, including training team on policy and process updates.
Coordinate system issue resolution, monitor repricing and system updates, handle audit queries, and ensure compliance with Audit and RBI regulations.
Graduate in any discipline.
Work Experience Required: Not explicitly mentioned in the JD.
Experience in retail loan product operations or related financial operations preferred but not explicitly stated.
Location: Mumbai (Lodha, I-Think Techno Campus, B wing).
Experienced in operational management within retail banking or loan products focusing on process efficiency and compliance.
Capability to coordinate cross-functional teams including system teams and auditors for issue resolution and compliance adherence.
Detail-oriented and process-driven with ability to handle regulatory and audit requirements in a banking environment.