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Tier-1 brand and metro location increase applicant density, but senior, specialized role limits competition.
Process-excellence and Six Sigma skills are highly transferable across industries, reducing background sensitivity.
Explicit 8–10 years requirement and mandatory QMS/Six Sigma skills create strict shortlisting filters.
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Support and lead process excellence initiatives and improvement projects to enhance operational efficiency and profitability.
Drive benchmarking, best practice deployment, and culture of process improvement using methodologies such as Six Sigma, Lean, and Kaizen.
Monitor compliance with internal and client standards (CMS, ISO 9001), and lead quality reporting including SOP and VSM creation.
8-10 years of relevant work experience in process excellence or quality assurance roles.
Mandatory skill: Quality Management Systems (QMS).
Location: Gurugram, Haryana, India.
Work Experience Required: 8-10 years explicitly mentioned.
Experienced in managing process improvement projects with a focus on customer satisfaction (CSAT/PCSAT) and profitability.
Strong capability in deploying Six Sigma, Lean, and Kaizen tools to standardize processes and ensure compliance.
Comfortable collaborating closely with operations leadership and customers to identify and close improvement opportunities.