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Strong Tier-1 brand, metro location, generalist operations role with broad requirements increases applicant competition.
Core operations and client servicing skills transfer across industries but require some domain context.
No explicit years, certifications, or mandatory tech stack; selection likely flexible.
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Owns governance and contractual compliance tracking to ensure engagement objectives are met and delivery predictability is sustained.
Manages day-to-day operations and resource deployment across multiple teams (Managers, Team Leads, Specialists) to meet client deliverables and budget compliance.
Drives quality assurance plans and improvement initiatives, maintains stakeholder communication, and leads periodic operational reviews with corrective action as needed.
Work Experience Required: Not explicitly mentioned in the JD
Experience managing multi-tiered operational teams including Managers and Team Leads.
Proven capability in contract compliance monitoring and governance for client engagements.
Knowledge of BPM Leadership at JL6B level or equivalent in process and productivity improvement.
Experienced leader comfortable with operational governance and managing diverse teams to meet client service metrics.
Strong operational oversight skills including resource allocation, budget adherence, and quality program implementation.
Effective communicator capable of engaging key client stakeholders and driving continuous improvement initiatives.