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Strong fintech brand, metro location, mid-level generalist role, and broad skill requirements increase applicant competition.
Requires banking/fintech transaction monitoring and compliance experience, making cross-industry transfers moderately sensitive.
Explicit experience range and fintech/domain compliance plus chat/voice skills create moderate shortlisting strictness.
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Handle and resolve merchant support tickets via Freshdesk and direct calls, ensuring quick and accurate responses.
Identify merchants' needs to deliver customer satisfaction and maintain ticket categorization.
Collect merchant feedback and coordinate with stakeholders to implement impactful solutions.
Bachelor's Degree is mandatory.
1-5 years of experience, preferably in fintech or banking domain.
Experience with transaction monitoring and compliance in relevant regulations.
Strong communication skills with proficiency in chat and voice processes.
Operates effectively in a fast-paced fintech or banking environment handling high volume merchant interactions.
Detail-oriented with strong analytical and decision-making capabilities.
Experienced in customer support workflows and regulatory compliance in finance-related sectors.