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Remote, generalist software title, and broad API/support skillset increase candidate competition significantly.
API troubleshooting and cloud basics are highly transferable across industries.
Only a 1+ years requirement and general API/debugging skills, so filters are loose.
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Provide technical support and resolve complex issues for internal teams and external customers related to ION API integration.
Analyze API logs and system behavior to diagnose root causes of problems and document solutions and knowledge base articles.
Collaborate with development teams to escalate issues, participate in on-call support, monitor system performance, and assist with testing new API features.
At least 1 year of technical support or development experience.
Strong understanding of APIs and REST principles.
Basic programming skills in at least one language such as Java, Python, or C#.
Availability to work in US Timezone.
Experienced in troubleshooting and debugging technical issues involving APIs with a problem-solving mindset.
Familiar with enterprise API platforms like ION API, cloud environments (AWS, Azure, GCP), and SaaS products for stronger domain fit.
Comfortable with collaborative work involving escalation, documentation, and customer communication, suitable for a support engineering environment.