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Remote mid-level Business Analyst at a well-known BPO, common title and broad requirements increase competition.
Requires BPO WFM and margin-recovery expertise, limiting cross-industry transferability.
Explicit 2–4 years plus WFM and P&L experience requirements make shortlisting moderately strict.
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Build and maintain optimal Bill-to-Pay (BTP) baseline models for EMEA accounts using financial and workforce data to identify margin gaps.
Analyze and quantify root causes of gross margin losses and translate findings into prioritized, actionable recommendations for Operations and Account Management.
Track month-over-month progress of margin recovery initiatives and escalate unresolved issues with documented impact and status.
2–4 years experience in business analysis, workforce management analytics, or financial operations within BPO/contact center/outsourced services environment.
Bachelor's degree in Business Administration, Industrial Engineering, Economics, Statistics, or related field (or equivalent experience).
Advanced Excel skills including financial modeling, pivot tables, and formula building.
Fluent English communication (written and spoken); additional French is a plus.
Experience working with P&L, margin, labor cost data, and operational metrics to deliver actionable business insights.
Strong analytical skills with ability to diagnose root causes and convey complex financial data to non-technical stakeholders clearly.
Comfortable operating within structured methodologies and collaborating cross-functionally to validate recommendations without owning execution.