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Mid-level BizOps in Bangalore with common enterprise tools and metro location increases applicant competition.
Skills transferable across industries but SOX knowledge and specific platforms increase role-specific background sensitivity.
Mandatory 5+ years, leadership, and multi-platform expertise create strict shortlisting filters.
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Lead and manage the Bangalore BizOps team providing support across KnowBe4's business applications portfolio including Salesforce, NetSuite, Workday, and others.
Own day-to-day operations with responsibilities including ticket escalation, SLA adherence, ServiceNow workflow and reporting management, and problem management to reduce ticket volume.
Drive AI-assisted automation in support functions and ensure SOX compliance across supported platforms, coordinating with US teams on deployments and managing onboarding and training for new analysts.
5+ years in business applications support, operations, or systems administration roles.
Prior team leadership experience managing distributed or offshore teams.
Familiarity with Salesforce, NetSuite, Workday; experience with ITSM/ticketing tools like ServiceNow.
Experience with problem management frameworks (e.g., ITIL) and SOX or audit-compliant environments is a plus.
Experienced leader who can manage and develop a high-performing support team across time zones and distributed locations.
Strong execution focus on operational excellence, problem resolution, and process automation leveraging AI technologies.
Comfortable operating in a regulated environment with compliance oversight and close coordination with US-based stakeholders.