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Remote mid-level generalist L2 role at notable startup increases qualified applicant competition.
Skills are general IT operations and support, easily transferable across industries.
Explicit 3–5 years L2 experience plus cloud, monitoring, and scripting skills cause moderate screening.
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Serve as L2 escalation point resolving moderately complex technical issues within SOC operations.
Own incident investigation, resolution, documentation, and preliminary root cause analysis for assigned support tickets.
Manage ticket lifecycle via Jira Service Management ensuring SLA adherence and contribute to process improvements and operational stability.
3–5 years of experience in technical support, IT operations, or production support at L2 level in a 24/7 support environment.
Bachelor’s degree in Computer Science, Engineering, or related field.
Working knowledge of .NET, Python, PowerShell, or Bash, SQL, and cloud platforms (AWS, Azure, or GCP).
Ability to manage tickets using Jira Service Management and perform incident investigation and resolution.
Experienced L2 support engineer comfortable with escalation handling and operational incident management in a SOC environment.
Capable of deep technical troubleshooting across endpoints, networking, cloud services, and internal applications.
Proactive in creating documentation, automation initiatives, and collaborating with cross-functional teams on system reliability.