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Popular DevOps role but specialized ServiceNow ITOM skills reduce broad applicant pool.
Highly specialized ServiceNow ITOM and CMDB expertise reduces cross-industry transferability.
Explicit 9+ years and mandatory ServiceNow ITOM, CMDB, and automation skills required.
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Lead the design, implementation, and maintenance of the organization's infrastructure systems focusing on ServiceNow platform, especially Discovery architecture and Service Mapping.
Provide technical leadership, mentorship, and guidance to the engineering team and cross-functional teams, including performance analysis, capacity planning, and optimization of infrastructure.
Implement security measures, automate infrastructure deployment/configuration using tools like Ansible, Terraform, or Puppet, and collaborate with DevOps to integrate infrastructure-as-code and continuous integration practices.
Minimum 9 years of relevant experience in infrastructure management with a focus on ServiceNow platform including ITOM, CMDB, Discovery, and Service Mapping.
Bachelor’s Degree in Computer Science, Computer Engineering, or relevant experience; relevant IT certifications preferred but not mandatory.
Experience with ServiceNow Integration, Reporting, and Performance Analytics (PA).
Not explicitly mentioned: Notice period or location requirements.
Senior-level infrastructure professional with deep expertise in ServiceNow Discovery architecture and CMDB data quality optimization.
Experienced leader capable of mentoring mid and junior engineers and coordinating with cross-functional and DevOps teams for infrastructure automation.
Strategic thinker adept at aligning infrastructure solutions with long-term business objectives and managing complex technical challenges in large-scale environments.