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Niche enterprise Windows/AD workspace skillset and principal seniority reduce competition despite Gurugram metro location.
Role requires specialized digital workplace and Windows/AD expertise, limiting cross-industry transfers.
Requires deep, specific digital workplace expertise and Microsoft certifications, making shortlisting strict.
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Provide strategic guidance on digital workplace technologies and emerging technology trends relevant to the organization.
Lead service delivery operations including managing customer metrics, risk mitigation, process improvements, and quality of service.
Develop digital strategy thought leadership and create service catalogues for digital workplace service lines.
Bachelor's degree required: B.E / B.Tech / MCA.
Experience leading service delivery teams and managing end-to-end operations: Work Experience Required: Not explicitly mentioned in the JD.
Strong technical expertise in Windows OS deployments (Win7/8/10), Group Policy, Active Directory roles, and desktop management tools like SCCM.
Relevant Microsoft certifications and advanced skills in technology architecture/design and Office 365 services are required.
Experienced in strategic digital workplace architecture and transformation strategy development.
Proven ability to lead cross-functional teams driving operational excellence and customer service delivery.
Deep hands-on expertise with Windows deployment technologies, application virtualization (App-V), and encryption solutions (BitLocker).