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Mid-level Bangalore support role with a generalist title and common experience range increases candidate competition.
Java, SQL and cloud skills transfer well, but product-specific Guidewire knowledge reduces portability.
Some explicit 2+ years plus specific Java, SQL, cloud and observability skills filter candidates moderately.
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Provide technical support and troubleshoot issues for customers using Guidewire products in cloud and on-premise environments.
Manage and resolve customer incidents within SLAs, including communication and collaboration across teams for complex issues.
Maintain expertise in Guidewire products, create knowledge articles, and execute operational tasks for customer cloud environments.
Bachelor’s Degree in Computer Science or related field.
Minimum 2 years’ experience working directly with customers or internal partners; experience in B2B software support preferred.
Proficiency with Java, SQL, front-end web technologies (JavaScript/ReactJS), cloud applications, and use of CRM (Salesforce.com) and defect tracking systems (JIRA).
Fluency in English and ability to analyze diagnostic artifacts (heap/thread dumps, AWR reports, Datadog).
Experienced in customer-facing technical support roles within software or cloud environments, demonstrating strong troubleshooting capabilities.
Comfortable working in a global 24x7 support model with occasional weekend shifts for production emergencies.
Able to communicate complex technical information clearly to varying audiences while managing customer expectations effectively.