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Tier-1 brand but senior, niche ServiceNow platform role reduces applicant competition.
Requires deep ServiceNow, ITSM/ITOM, CMDB expertise and telecom experience, limiting cross-industry fit.
Explicit 15+ years and mandatory ServiceNow platform ownership create strict hiring filters.
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Own and execute the ServiceNow platform product strategy and roadmap aligned with enterprise digital and IT priorities.
Manage demand prioritization, backlog, platform governance, and reduction of customizations to promote out-of-the-box (OOTB) ITSM and ITOM best practices.
Lead cross-functional stakeholder alignment and oversee end-to-end delivery of platform enhancements, ensuring scalability, data integrity (CMDB), and integration across the IT ecosystem.
Bachelor’s or Master’s degree in Engineering, Computer Science, or related field.
15+ years of IT/Telecom experience with significant exposure to the ServiceNow platform.
Proven track record as a ServiceNow Product Owner or equivalent role in a large enterprise environment.
Strong understanding of ITSM, ITOM, CMDB, CSDM frameworks, platform governance, roadmap planning, and demand prioritization.
Experienced leader capable of managing global, cross-functional teams and stakeholder relationships in large enterprise settings.
Deep platform expertise including ServiceNow configuration, scripting, integrations, and platform rationalization toward OOTB standards.
Strategic operator skilled at balancing innovation (AI, automation, workflows) with governance and operational excellence on complex ServiceNow platforms.