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Metro-based early-career NOC role with common skillset attracts many applicants.
Skills transfer across IT infrastructure roles but require domain networking/data-center experience.
Explicit 1–2 years requirement plus mandatory NOC, ITIL and monitoring skills makes filters moderately strict.
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Perform routine service management duties including report generation, problem and request management analyses, and assisting with Change and Problem management processes.
Manage ESM (Enterprise Service Management) processes daily and ensure ticket hygiene is maintained at a high level.
Engage with account representatives and internal teams to understand service and reporting needs and participate in continuous service improvement programs.
Education: BA/BS degree or equivalent combination of education and experience.
Work Experience Required: 1-2 years of relevant experience in NOC operations, networking, ITIL basics, data center, servers, and infrastructure monitoring.
Must be willing to work 24x7 rotational shifts.
Not explicitly mentioned in the JD: Notice period requirement.
Familiar with service management concepts and methodologies, able to perform routine analyses and participate in service improvement processes.
Experienced in interfacing with internal account and service delivery teams to manage service requirements and escalations.
Comfortable working in a 24x7 operational environment supporting NOC functions and infrastructure monitoring.