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Tier-1 brand, generalist operations title, metro location, and broad skill requirements increase competition.
Role prefers fintech/NBFC lending operations experience, reducing cross-industry transferability.
Mandatory B.Tech, explicit 1+ years experience, and shift requirement enforce strict candidate filtering.
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Manage day-to-day lending operations supporting Sales, Collections, and Customer/Merchant experience processes.
Coordinate with Customer Support, Sales, Collections, Lending partners, and internal stakeholders to resolve issues and improve conversion and collection efficiency.
Monitor lending funnel and system performance, identify improvement areas, and execute changes through stakeholder management.
Bachelor's Degree (B.Tech only) mandatory.
Minimum 1+ years operations experience required; preference for Digital Lending/Fintech/NBFC/Online Banking backgrounds.
Strong execution skills; proficiency in Excel/G-sheet essential.
Candidate should be willing to work in rotating shifts/week offs.
Experience in operations within digital lending or financial technology environments.
Capability to analyze data rigorously to influence cross-functional teams and stakeholders.
Comfortable working in agile, collaborative settings with complex system interactions and problem-solving needs.