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Tier-1 brand, generalist security support role, metro location, and broad vendor requirements increase applicant competition.
Technical firewall and vendor-specific skills transfer across industries but require specialized security experience.
Mandatory vendor certifications and domain experience make screening stringent and selective.
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Provide professional remote technical support to clients, focusing on identifying and resolving security incidents related to firewall and other security technologies.
Maintain and monitor service delivery to meet zero missed SLA conditions by analyzing service records and prioritizing incident diagnosis and resolution.
Collaborate with stakeholders, update documentation and configuration items accurately, and ensure efficient incident closure and service recovery.
Bachelor's degree or equivalent in Information Technology, Computing, or related field.
Professional certifications in networking technologies such as CCNP, JNCIP, ACCP, PCNSP, or CCSP.
Moderate experience in security technologies (Firewall, IPS, IDS, Proxy) and providing remote technical support including diagnosis and troubleshooting.
Workplace type: On-site.
Experienced in working with vendor technologies including Cisco, Microsoft, ARC, Audio Codes, PeterConnect, Sonus, and multiple firewall platforms.
Demonstrates capability to manage incidents proactively to meet strict SLA targets and maintain secure configuration management.
Operates effectively in coordination with multiple internal and external stakeholders to resolve technical incidents efficiently.