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Mid-level, metro posting at a known IT services brand with broad required mainframe skills increases competition.
Specialized mainframe production skills limit cross-industry transferability.
Explicit 5–7 years plus mandatory mainframe tooling and production-support skills create strict filters.
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Perform batch operations including JCL troubleshooting, abend recovery, and job scheduling in mainframe environments.
Manage and coordinate production, QA, and test job processes, including file and dataset management, batch/online recovery, and incident handling.
Handle ITSM ticket management, escalations, and maintain system availability following maintenance and IPL activities.
5 to 7 years experience in Mainframe Production Support.
Strong expertise in JCL troubleshooting and abend analysis/resolution.
Hands-on experience with OPC/TWS scheduling and NDM/Connect:Direct file transfers.
Knowledge of VSAM, GDG, PDS/PDX, dataset management, batch job recovery, and ITSM ticket management.
Experienced in end-to-end support across Production, QA, and Test mainframe environments with batch job recovery and deployment.
Able to coordinate cross-functional collaboration with development, infrastructure, storage, and client teams for incident escalation and resolution.
Strong analytical skills focused on ensuring high system availability and timely resolution of complex mainframe operational issues.