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Mid-level metro role but niche payments/gateway skills moderate competition.
Payments gateway, dispute, and routing expertise are industry-specific, so background fit sensitivity is high.
Explicit 3–6 years plus mandatory gateway and dispute experience increases shortlisting strictness.
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Own end-to-end payment gateway routing logic to optimize success rates and minimize costs across multiple gateways and payment instruments.
Monitor daily payment success rates, identify failures or degradation, conduct A/B routing experiments, and maintain live dashboards with alerting.
Manage gateway-level dispute and chargeback processes, including decision making, evidence preparation, timely submissions, and maintaining dispute win rate metrics.
3–6 years of experience in payments operations, fintech operations, or a gateway-facing role.
Hands-on experience with payment gateway dashboards such as Razorpay, PayU, Cashfree, or equivalents.
Proven experience managing disputes at the payment gateway level with ability to make accept/contest decisions under deadlines.
Strong analytical skills with comfort analyzing success rate data across multiple dimensions (gateway, instrument, platform, time window).
Demonstrated ability to manage interconnected payment functions (routing, success monitoring, disputes) with end-to-end operational ownership and iterative optimization.
Experience negotiating and benchmarking gateway pricing, MDR slabs, and maintaining routing playbooks to reduce blended payment costs.
Familiarity with friendly fraud detection frameworks and digital goods or virtual credits platforms, enabling effective dispute evidence preparation.