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Strong Tier-1 brand, mid-level generalist role, and metro location create high applicant competition.
Customer-dispute operations skills are moderately transferable across logistics, e-commerce, and service industries.
Mandatory 3–4 years plus night-shift and in-office requirements create moderate filtering.
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Manage dispute resolution processes following global SOP to ensure compliance and efficiency.
Enhance team performance by sharing knowledge, implementing best practices, and eliminating inefficiencies in dispute handling.
Support global operations by contributing to customer dispute management and process improvements.
3–4 years of relevant experience in customer experience with hands-on exposure to customer disputes.
Any graduate degree mandatory.
Must be flexible to work night shifts and from office setup.
Language proficiency required for roles involving customer interaction.
Experienced in customer dispute resolution within a global logistics or similar operational environment.
Capable of process optimization and knowledge sharing to improve team efficiency.
Comfortable working in a structured, SOP-driven, operationally intensive environment including night shifts and office presence.