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Mid-level generalist backend role in Pune with common tech stack and moderate brand increases competition.
Microsoft-stack support skills are transferable but customer-facing sustaining experience adds moderate domain specificity.
Mandatory 4+ years plus specific C#, ASP.NET, and SQL experience narrows shortlist strictly.
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Troubleshoot and resolve customer issues using software development skills, including providing hot fixes and upgrade support in production environments.
Develop knowledge base articles to streamline troubleshooting and accelerate issue resolution for customers and internal teams.
Provide technical guidance and mentorship to team members and participate in hiring processes.
4+ years experience in Application Development, Support or sustaining engineering.
Development and troubleshooting skills on Microsoft platform including C#, ASP.NET, MVC, SQL, Stored Procedures, and JavaScript.
Understanding and adherence to customer support processes and tools.
Work Experience Required: 4+ years.
Strong hands-on experience with Microsoft technologies and troubleshooting customer environments.
Ability to work with customers directly, including onsite visits, and effectively communicate technical issues and solutions.
Experience working in Agile environments and following established CRM and support processes.