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Tier-1 firm and metro location increase qualified candidate density despite senior, specialized SAP AMS focus.
Requires deep SAP AMS, ITIL and SAP certifications, limiting cross-industry transferability.
Explicit 10+ years, mandatory SAP/ITIL certifications and AMS experience enforce strict filtering.
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Own end-to-end delivery and SLA compliance of SAP AMS/Operate services, managing incident and service request lifecycles (P1-P4).
Lead Major Incident Management including war-room coordination for critical issues and implement continuous service improvements.
Drive AI and automation initiatives to reduce ticket volumes, improve resolution times, and enhance operational efficiency.
Bachelor's degree in Engineering, IT, Computer Science, or related field.
10+ years of IT service delivery experience with significant SAP AMS/Operate exposure.
Strong knowledge of SAP support (S/4HANA, ECC, SAP Basis, functional modules) and ITIL-based service management processes.
Experience managing SLA-bound P1-P4 incidents and using ITSM tools like ServiceNow, Jira, or Remedy.
Experienced leader capable of coordinating technical and functional SAP teams to meet rigorous SLA targets and quality standards.
Proven client-facing skills with experience in governance, operational reviews, and stakeholder management in SAP AMS contexts.
Background in leveraging AI/GenAI and automation to transform service delivery and drive operational excellence in SAP support environments.