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Tier-1 brand and Bangalore location increase candidate density, but senior SAP specialization limits overall competition.
Strong SAP AMS, ITIL, and incident management requirements limit cross-industry transferability.
Explicit 10+ years plus mandatory SAP/ITIL experience and certifications make shortlisting highly strict.
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Own end-to-end delivery of SAP Application Management Services (AMS) ensuring SLA compliance and timely resolution of incidents (P1-P4).
Lead client relationship management, including governance meetings and service reviews to drive customer satisfaction.
Drive process improvements, ticket reduction strategies, AI and automation enablement to enhance service efficiency and operational excellence.
Bachelor's degree in Engineering, IT, Computer Science, or related field.
10+ years of IT service delivery experience, specifically with SAP AMS/Operate engagements.
Strong knowledge of ITIL processes with ITIL Foundation or Intermediate Certification.
Experience managing P1-P4 incidents within SLA, client/stakeholder management, and familiarity with ITSM tools like ServiceNow, Jira, or Remedy.
Experienced in managing SAP support landscapes including SAP S/4HANA, ECC, SAP Basis, and functional modules.
Proven track record in leading operational excellence and AI-driven service management transformations.
Skilled in coordinating functional and technical teams, mentoring members, and driving accountability and continuous process improvements.