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Niche ServiceNow ITOM specialization reduces candidate density despite Bengaluru metro location.
Role requires deep ServiceNow ITOM and CMDB expertise, limiting cross-industry portability.
Explicit 7-8 years requirement and mandatory deep ServiceNow ITOM skills create strict screening filters.
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Lead design, implementation, and optimization of ServiceNow IT Operations Management capabilities including Discovery, Service Mapping, Event Management, and CMDB governance.
Own configuration, tuning, troubleshooting of ServiceNow Discovery components and maintain CMDB data integrity aligning with ITIL best practices.
Deliver hands-on development, integration, performance and root cause analysis, and lead product enhancements and complex business requirements to completion.
Bachelor’s or master’s degree in Computer Science, Information Technology, or related field.
7-8 years of experience implementing and administering ServiceNow ITOM capabilities including Discovery, Service Mapping, and CMDB integration.
Strong understanding of enterprise infrastructure components including servers, networks, cloud platforms, containers, and applications.
Work Experience Required: Minimum of 7-8 years in ServiceNow ITOM domains.
Deep ServiceNow ITOM expert capable of independently leading discovery architecture and CMDB governance initiatives.
Strong communicator able to translate complex technical concepts to non-technical stakeholders.
Strategic thinker who balances long-term roadmap planning with operational engagement and accountability.