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Strong Tier-1 brand, generic title, and metro Bangalore location increase applicant competition.
Role requires specialized security and vendor certifications, limiting cross-industry transferability.
Mandatory vendor security technologies and certifications drive strict technical screening.
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Provide advanced remote technical support for security technologies, ensuring incident identification, diagnosis, and resolution with zero missed SLA conditions.
Maintain support processes, documentation, and configuration items to uphold service delivery standards and facilitate root cause analysis.
Collaborate with clients, vendors, and internal teams to expedite problem resolution and create/update knowledge articles for ongoing improvements.
Bachelor's degree or equivalent in IT, Computing, or related field.
Professional certifications in networking/security technologies such as CCNP, JNCIS, ACCP, PCNSE, or CCSE.
Seasoned experience in security technologies (Firewall, IPS, IDS, Proxy) and remote technical support including diagnosis and troubleshooting.
Workplace type: Hybrid; Work Experience Required: Seasoned experience as specified; Notice period: Not explicitly mentioned in the JD.
Experienced in handling complex security technology incident resolution within structured remote support environments.
Demonstrates strong technical expertise in multiple vendor technologies including Cisco, Microsoft, and others relevant to security and network management.
Operates effectively in cross-functional, client-facing roles requiring coordination with various stakeholders to maintain and improve security service levels.