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Generalist back-office role at a known HR vendor, unspecified seniority and likely metro location increases applicant competition.
High domain bias due to benefits-specific processes, compliance and client plan knowledge requirements limiting cross-industry transferability.
Moderate filters from typing accuracy, degree exclusions, compliance and background checks but no explicit years requirement.
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Process all activities related to client benefit plans with high accuracy and timeliness, consistently meeting or exceeding client SLAs.
Develop and maintain a strong understanding of client plan provisions, SOPs, and ensure documentation is current and accurate.
Resolve participant issues and inquiries using case management tools and collaborate with cross-functional teams (Customer Service, Technology, Shared Services) for timely issue resolution.
Bachelor's degree in any discipline excluding B.Ed., LLB, B.Tech, BE, B.Sc (IT), full-time MBA, MCA, PDDCA, and any 2-year regular PG professional degree.
Typing speed minimum 25 WPM with 90% accuracy.
Work experience required: Preferred experience in back-office operations or similar transaction processing roles in high-volume, deadline-driven environments.
Ability to comply with internal/client security protocols and handle participant information securely.
Experienced in high-volume, deadline-driven benefits or back-office operations with demonstrated ability to manage multiple tasks under tight timelines.
Strong operational focus on accuracy, adherence to SLAs, and process compliance in client benefits administration.
Capable of collaborating across cross-functional teams and handling participant inquiries with a customer-centric and problem-solving approach.