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Medium — common transaction-focused back-office role at a known global provider, broad eligibility increases candidate competition.
High — role requires benefits-specific knowledge, compliance, and plan administration limiting cross-industry transferability.
High — explicit typing speed, degree exclusions, compliance and SLA requirements create rigid screening filters.
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Process all activities related to client benefit plans ensuring high accuracy and timeliness while consistently meeting or exceeding client SLAs.
Develop and maintain a strong understanding of client plan provisions and ensure all related documentation (SOPs, knowledge repositories) is current and accurate.
Research, resolve, and respond to participant inquiries using case management tools; collaborate with Customer Service, Technology, and Shared Services teams for issue resolution.
Bachelor’s degree in any discipline excluding B.Ed., LLB, B.Tech, BE, B.Sc (IT), Fulltime MBA, MCA, PDDCA, and any 2-year regular postgraduate professional degree.
Typing speed of minimum 25 WPM with 90% accuracy.
Experience in back-office operations or similar transaction processing roles preferred.
Work Experience Required: Not explicitly mentioned in the JD.
Strong attention to detail with ability to handle transaction-based processing in high-volume, deadline-driven environments.
Ability to prioritize work effectively and meet or exceed predefined SLAs consistently.
Experience collaborating across cross-functional teams including Customer Service, Technology, and Shared Services for timely issue resolution.