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Common back-office role and generalist title attract moderate applicant density.
Benefits administration is HR-specific but transaction skills transfer across industries, yielding moderate sensitivity.
Requires degree, typing speed, compliance adherence and preferred back-office experience, so moderate filtering.
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Process activities related to client benefits plans accurately and timely, meeting or exceeding client SLAs.
Maintain and update knowledge repositories, SOPs, and client plan documentation ensuring quality and compliance.
Research and resolve participant issues using case management tools, collaborating with cross-functional teams for timely resolution.
Bachelor’s degree in any discipline except B.Ed., LLB, B.Tech, BE, B.Sc (IT), full-time MBA, MCA, PDDCA, or certain 2-year professional postgraduation degrees.
Typing speed of minimum 25 WPM with 90% accuracy.
Good computer skills including MS Office; strong communication skills required.
Work Experience Required: Preferably back-office operations or similar transaction processing roles; ability to work in high-volume deadline-driven environments.
Experienced in transaction-based processing with strong attention to detail and high accuracy.
Capable of managing multiple client and participant needs effectively while adhering to compliance and SLAs.
Comfortable operating in structured, compliance-driven environments requiring collaboration with customer service, technology, and shared services teams.