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Mid-level generalist operations role in Mumbai with common skills and SAP, increasing applicant density.
Role requires chemical-industry compliance and export expertise, limiting cross-industry transferability.
Explicit 5-8 years, SAP and chemical export compliance requirements increase filtering rigor.
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Lead and manage the Customer Service team to deliver efficient order management, timely communication, and resolution of customer inquiries and complaints across multiple functions.
Oversee end-to-end Order-to-Cash (O2C) process, including order entry, export management (L/C transactions), inventory control, logistics coordination, and compliance with regulatory standards.
Drive continuous improvement initiatives based on service metrics (OTIF, MSL), customer feedback, and cross-functional collaboration to enhance customer satisfaction and operational efficiency.
5-8 years of experience in Customer Service, Supply Chain, Logistics, Sales Operations, or Export Management, preferably in chemical or specialty chemicals manufacturing industry.
Bachelor's degree in Supply Chain Management, Business Administration, Commerce, Chemical Engineering, or related field; MBA or equivalent preferred.
Proficiency in SAP ERP (SD/MM modules) and experience managing export documentation and global customer service operations.
Work Experience Required: 5-8 years in specified domains as above. Notice Period: Not explicitly mentioned in the JD.
Experienced leader capable of managing complex customer service operations involving cross-functional coordination (Sales, Supply Chain, Finance, Procurement, Manufacturing, 3PL).
Strong expertise in chemical industry regulatory compliance, export/import processes, Order-to-Cash cycles, and ERP (SAP) system utilization.
Analytical and process improvement oriented with experience driving KPIs like OTIF, MSL, CSAT and leading digital transformation or automation initiatives in customer service.