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Strong Tier-1 brand, common mid-level operations title, and metro footprint increase applicant competition.
Role requires domain-specific courier and last-mile operations expertise, limiting cross-industry transferability.
Explicit 5–8 years requirement plus mandatory logistics and branch operations experience enforces strict filters.
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Manage day-to-day operations of assigned Service Centres, Branches or BDOs to ensure timely, safe, and cost-effective shipment movement.
Drive operational performance including service quality, shipment processing, delivery, workforce productivity, and financial control.
Coordinate with internal stakeholders and external partners to ensure operational compliance, customer satisfaction, and continuous process improvement.
Bachelor's Degree in any discipline is mandatory.
5–8 years experience in courier, express logistics, transportation, supply chain, or distribution operations with experience managing branch or last-mile operations.
Proven ability to lead frontline operational teams and coordinate with cross-functional stakeholders.
Work Experience Required: 5-8 years explicitly mentioned in the JD.
Experienced in managing branch or service centre logistics operations with accountability for shipment lifecycle and customer service.
Strong operational governance skills with focus on process adherence, performance monitoring, and issue resolution.
Ability to manage workforce and resources efficiently, maintain financial controls, and drive continuous improvement initiatives.