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Tier-1 employer, metro locations, and common operations team-leader profile increase candidate competition.
Strong capital-markets and transfer-agency expertise required makes background fit sensitivity high.
Requires specific capital-markets operations experience, leadership, and shift availability so moderate strictness.
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Lead and manage a team of 8-10 operations staff focusing on transfer agency, share dealing, settlements, reconciliations, and client account management.
Ensure team meets SLA and KPI targets, compliance with legal and regulatory requirements, and continuous improvement in quality and productivity.
Handle escalations, support business continuity, lead quality initiatives, and contribute to risk assessments and governance activities.
Experience Required: Not explicitly mentioned in the JD.
Strong knowledge of transfer agency, registration, capital market products, settlements, and reconciliations.
Ability to work rotational shifts starting from 3:30 AM IST (APAC) or 11:30 AM IST (EMEA).
Proficiency in MS Excel (VBA experience a plus), MS Word, and Office tools.
Strong operational leadership experience managing mid-sized teams in capital markets or financial operations environment.
Comfortable working in dynamic, fast-paced, and high-volume trading/support settings with strict SLA adherence.
Able to handle client escalations, process improvements, and business continuity within regulated environments.