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Senior, niche SCADA/support focus reduces applicant density despite Hyderabad metro location.
SCADA/HMI, industrial protocols, OT cybersecurity and escalation management make the role highly industry-specific.
10+ years plus required managerial and SCADA/OT expertise and ITIL/incident management makes filters strict.
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Lead and scale a multi-tiered engineering support team for a key SCADA/HMI product, managing SLAs and cross-geography shift planning.
Own end-to-end defect triage, from customer reporting through engineering fixes, driving issue prioritization and quality improvements.
Serve as primary escalation point and executive sponsor for VIP customer issues, maintaining strong stakeholder relationships and transparent communication.
10+ years in technical product development or software customer support with at least 5 years in managerial/leadership roles.
Bachelor's degree in computer science or a STEM major.
Experience with defect management tools like ADO, Jira, or equivalents and knowledge of software lifecycle and API integration.
Work Environment: Hybrid; No travel required.
Experienced in managing technical support for enterprise-level industrial software products, ideally with SCADA/HMI domain knowledge.
Strong operational focus on defect lifecycle management and engineering collaboration to enhance product reliability.
Proven ability to lead distributed teams ensuring SLA adherence and effective escalation management with enterprise clients.