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Tier-1 brand, metro location, and mid-level (3–5yr) role increases competition despite niche accessibility focus.
Frontend and accessibility skills are transferable, but specialized assistive-technology and Salesforce familiarity increase domain specificity.
Explicit 3–5 years plus mandatory frontend, assistive-technology, WCAG, and AI-tool skills increases screening strictness.
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Respond to and resolve customer accessibility cases using assistive technologies and front-end code debugging across Salesforce's platform.
Lead customer communications including live calls, advocating for accessibility fixes and educating on platform capabilities and standards.
Utilize AI tools to diagnose, reproduce, and document accessibility issues and contribute to knowledge base and best practices sharing.
3-5 years of relevant experience.
Strong working knowledge of HTML, CSS, and JavaScript to reproduce and understand accessibility issues.
Working familiarity with assistive technologies such as JAWS, NVDA, or VoiceOver is required.
Role requires working from Bangalore or Hyderabad with 3 days in-office/week and willingness to work in EMEA hours shift (approx. 12 PM IST onwards).
Experienced problem solver focused on accessibility issues with hands-on code debugging and assistive tech usage.
Comfortable leading customer calls and translating technical accessibility issues into clear, actionable feedback for product teams.
Proficient in using AI-assisted diagnostics and tools within Salesforce ecosystem to improve troubleshooting and case resolution efficiency.