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Recognizable enterprise brand plus 1–3 year generalist support role yields moderate competition.
Role's EDI/integration and production-support specificity limits cross-industry transferability to a moderate degree.
Explicit 1–3 year requirement, mandatory SQL/EDI skills and rotational 24/7 shifts make shortlisting moderately strict.
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Ensure smooth daily EDI production operations by monitoring and resolving transaction failures within SLA.
Perform SQL data validation, troubleshooting, and analysis to support incident resolution and prevent recurring issues.
Collaborate with development teams and communicate with customers to address incidents, analyze root causes, and implement permanent fixes.
Bachelor's degree.
1 to 3 years of experience in customer support or related technologies.
Ability to work 24/7 rotational shifts.
Proficiency in SQL and production incident troubleshooting with SLA adherence.
Experienced in enterprise integration technologies and handling production EDI environments.
Strong analytical mindset focused on root cause analysis to minimize recurring production incidents.
Capable of effective cross-functional collaboration and clear communication with customers and internal teams.