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Known SaaS brand, metro Bangalore, popular CS manager role and broad requirements increase candidate competition.
Medium—core Customer Success skills transfer across industries, but SaaS and privacy/GRC experience preferred.
Moderate—requires proven CS leadership, scaled-model experience, and CRM/Gainsight discipline but no explicit years.
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Lead and manage a scaled Customer Success team supporting a high-volume portfolio of smaller accounts (typically $50–100K ARR) focusing on retention, renewal readiness, and operational excellence.
Develop and implement a repeatable, lighter-touch Customer Success motion that improves customer outcomes and protects ARR across APAC, Middle East, and international regions.
Oversee team capacity, portfolio management, cross-functional coordination, and delivery of in-timezone support, while driving continuous improvement in processes and team productivity.
Proven people-management experience leading Customer Success, Account Management, Renewals, Professional Services, or similar SaaS customer-facing teams.
Strong understanding and experience in scaled/commercial Customer Success models managing high-volume portfolios effectively.
Technical fluency to guide product adoption and customer support teams; strong operational discipline and analytical skills.
Work Experience Required: Not explicitly mentioned in the JD
Experienced manager with a track record of building and scaling programmatic, operationally disciplined Customer Success teams supporting SMB or mid-market accounts rather than only large strategic enterprise clients.
Skilled at balancing strategic oversight with hands-on leadership to stabilize coverage during transitions and improve team performance in a high-volume environment.
Familiarity with APAC, Middle East, or international markets and comfort operating in a lighter-touch, repeatable, commercially-focused Customer Success motion.