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Strong employer brand, Bengaluru metro location, and broad cross-functional skill requirements increase candidate competition.
Core skills are transferable, but global matrix and change management experience increases industry specificity.
Explicit 8+ years requirement plus specialized internal communications and change management experience makes shortlisting strict.
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Develop and execute integrated communication and employee engagement strategies for the Global Customer Care Centers organization.
Lead change communication and engagement efforts to support organizational transformation and adoption of new initiatives.
Serve as strategic advisor to leadership on communications, culture, employee experience, and recognition programs globally.
Bachelor’s degree in Communications, Public Relations, Marketing, HR, Organizational Development, Business Administration, Journalism, or related discipline.
8-12+ years experience in Communications, Employee Engagement, Internal Communications, Organizational Development, Change Management, HR, or related fields.
Experience managing enterprise communication and engagement programs in global, matrixed organizations.
Experience supporting organizational transformation and change adoption initiatives.
Experienced in strategic communications advising leadership and driving global engagement and culture programs within complex organizations.
Skilled in designing and managing change communication and adoption strategies with measurable impact on employee engagement and transformation success.
Able to build and manage broad stakeholder relationships and global networks to foster employee advocacy and organizational alignment.