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Generalist infra role in Pune with broad skillset increases candidate competition.
Standard enterprise IT support and infrastructure skills are easily transferable across industries.
Explicit ~7 years infra requirement plus specific Windows/VMware/AD skills raises shortlisting strictness.
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Provide Level 1 and Level 2 IT infrastructure support globally, ensuring timely resolution of tickets per SLAs.
Manage end-user device lifecycle, hardware inventory, onboarding/offboarding IT activities, and troubleshooting desktops, laptops, printers, peripherals, and network issues.
Contribute to digital enablement initiatives, support Microsoft Power Platform, and assist in planning digital events and training sessions.
Approximately 7 years of experience in IT Infrastructure and End User Support.
Experience working within IT Service Management environments and meeting SLA targets.
Strong technical knowledge of Windows 11, Microsoft Office 365, Outlook, Active Directory, basic VMware administration, and mobile device support.
Bachelor's degree in IT, Computer Science, or related field (preferred); relevant certifications such as Microsoft, ITIL, or VMware are advantageous.
Experienced in a global service center or multinational IT support environment with rotational 24x7 shift readiness.
Skilled in end-user support and infrastructure troubleshooting, with familiarity in Application Lifecycle Management (ALM) and digital workplace platforms.
Capable of process improvement and automation initiatives supporting scalable IT infrastructure operations and service delivery.