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Generalist L1/L2 support role, Pune metro, broad skills and popular title increases applicant competition.
Operational support skills (monitoring, incident management, SQL, networking) transfer easily across industries.
Moderate filtering due to required technical skills but no explicit years or certifications.
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Provide Level 1 and Level 2 support for business applications including incident investigation, troubleshooting, and service restoration.
Collaborate cross-functionally with development, infrastructure, database, and support teams to monitor application health and respond to alerts effectively.
Document resolutions, operational procedures, and identify automation or process improvements to enhance support efficiency.
Basic understanding of Windows Operating Systems, SQL querying, web-based and .NET application architecture, IIS, and networking fundamentals (DNS, ports, HTTP/HTTPS).
Experience working knowledge of incident management and service request processes aligned with ITIL/ITSM.
Strong verbal and written communication skills along with problem-solving ability for troubleshooting application, database, and system issues.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in Level 1/Level 2 support roles handling incidents, service requests, and operational issues in complex application environments.
Comfortable participating in incident bridge calls and coordinating with various technical teams to resolve issues timely.
Familiar with monitoring tools, cloud environments (Azure, AWS), scripting (PowerShell or Python), and ITIL processes to drive operational improvements.