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Strong employer brand, metro location, and a common TA/sourcing role increase competitive density.
Core sourcing skills are transferable but frontline-sales domain and shared-service experience increase sensitivity.
No explicit years but requires shared-service and process expertise, so moderately strict screening.
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Own and ensure compliance with service level agreements within a specific process area in Mondelēz International Digital Services.
Drive development and standardization of operating procedures and lead continuous process improvements for the team.
Analyze exceptions, provide process improvement recommendations, and assist in creating training materials adhering to corporate policies and legal standards.
Experience in a specific process area relevant to shared services operations.
Experience working in a shared service organization setup.
Proficiency in process design, mapping, and business requirement gathering.
Notice Period: Not explicitly mentioned in the JD.
Experienced in managing or advising within service operations or shared services environment with process ownership responsibilities.
Capable of influencing others and driving process simplification and standardization initiatives.
Strong communicator with interpersonal skills to support training and collaborative process improvements.