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Generalist support role, Bangalore metro, and broad skillset attract many applicants.
Skills (Java, cloud, SQL, incident management) are broadly transferable across software companies.
Requires explicit 2+ years plus specific Java, cloud, monitoring and DB troubleshooting skills.
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Provide technical support and resolve issues for customers using Guidewire software, including root cause analysis and collaboration with internal teams.
Maintain expertise in Guidewire products and create knowledge articles to assist with issue resolution and customer communication.
Execute operational tasks in cloud environments and manage incidents to meet contractual SLAs within a global 24x7 support structure.
Bachelor’s Degree in Computer Science or related field.
Minimum 2 years of experience working directly with customers or internal partners.
Technical skills including Java, XML, JSON, SQL, and knowledge of cloud applications and infrastructure.
Familiarity with incident tracking systems like Salesforce.com and defect tracking tools such as JIRA.
Experienced in support roles within B2B software companies or similar technical environments with customer-facing responsibilities.
Strong troubleshooting skills with the ability to analyze diagnostic data and resolve complex technical issues.
Capable of clear communication with both technical and non-technical stakeholders to manage expectations and ensure customer satisfaction.