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Tier-1 brand, generalist customer-success role, metro location, and broad skillset increase competition.
Customer service skills transfer across industries, though fuels/supply-chain credit knowledge creates moderate domain bias.
Explicit two-year requirement plus mandatory Hindi/English and credit/order management skills make filters moderately strict.
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Manage order placement, amendments, and delivery status tracking for various customer tiers including Key Accounts and Platinum Customers within commercial and retail sectors.
Own end-to-end dispute management and resolution process including logging, investigation, root cause analysis, and customer communication.
Support customer credit enquiries, returned product credit management, complaint resolution, and promote online service adoption and support system integration issues.
Minimum 2 years of relevant work experience in customer service or customer experience roles.
Bachelor's Degree or equivalent qualification mandatory.
Proficiency in both Hindi and English languages is required.
Immediate joining availability required.
Experienced in managing complex order and dispute resolution processes with multiple internal and external stakeholders.
Comfortable working in operational, customer-facing roles supporting sales and supply chain activities in commercial or retail environments.
Skilled in coordinating continuous improvement initiatives and fostering effective stakeholder relationships in a structured corporate setting.