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Mid-level metro role with 4-6 years and broad visibility but niche IBM Cognos skills reduce applicant density.
Highly specific IBM Cognos/TM1 and financial consolidation domain makes cross-industry transferability limited.
Explicit 4-6 years plus mandatory IBM Cognos/TM1 experience, finance domain knowledge, and ITIL familiarity increases filter strictness.
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Own end-to-end incident management and SLA adherence for IBM Cognos Controller, Planning Analytics (TM1), and Cognos Analytics support tickets, driving rapid resolution and root-cause analysis.
Design, automate, and maintain support KPIs and SLA reporting dashboards to optimize support processes and transparency.
Participate in cross-application job rotations while mentoring junior team members and maintaining knowledge base and SOPs related to financial consolidation and reporting systems.
4 to 6 years of hands-on technical or functional support/development experience in enterprise financial systems.
Solid working knowledge of at least two of: IBM Cognos Controller, IBM Planning Analytics/TM1, IBM Cognos Analytics.
Strong domain knowledge of Financial Accounting, Controlling, Group Consolidation workflows, and Month-End Close processes.
Professional fluency in written and spoken English with strong communication skills; hybrid work mode in Bangalore location.
Experienced in incident and SLA management within complex enterprise financial systems support teams.
Comfortable working in a hybrid model engaging with global stakeholders including European headquarters and mentoring junior staff.
Capable with support process automation, reporting metrics, and scripting or ETL basics to enhance support operations.