Back
Tier-1 brand, metro location, and mid-level role increase candidate density, but security specialization limits applicants.
Requires specific managed-security operations experience, limiting cross-industry transferability.
Requires managed-security experience and ticketing/tool familiarity, but lacks strict years or certifications.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Monitor, investigate, and resolve security infrastructure incidents ensuring service restoration within SLAs.
Manage ticket queues and operational tasks, including incident logging, change execution with approvals, and documentation adherence.
Collaborate with automation teams to identify improvement opportunities, support L1 engineers in escalation, and contribute to trend analysis and project work.
Experience in managed security services and working knowledge of ticketing tools, preferably ServiceNow.
Bachelor's degree or equivalent qualification in IT/Computing or relevant work experience.
Workplace type: On-site.
Ability to communicate across cultures and maintain client-focused service under pressure.
Skilled in proactive incident management and capable of executing and documenting change management processes reliably.
Experience collaborating with cross-functional teams including automation specialists and first-level engineers.
Comfortable working flexible hours and adapting to evolving operational demands in a security managed services environment.