Back
Strong Tier-1 brand, mid-level generalist title, metro location, hybrid role and 3–6 years range increase applicant competition.
Role's HR systems, Salesforce and telephony focus means moderately limited transferability outside HR/HRIS technology contexts.
Explicit 4–5 years requirement plus mandatory CRM/SaaS, HR shared-services and technical configuration skills increases screening rigidity.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Design, maintain and support case management and telephony solutions for People & Culture Services globally.
Manage incident and problem resolution within service levels, collaborating with vendors and internal stakeholders.
Drive agile practices including user story creation, testing, training, release communications, and continuous process improvement.
Bachelor’s degree in Economics, Business, Finance, Accounting or related field.
Minimum 4-5 years experience in Data Quality & Integrity, customer management, ideally in shared services or multinational environment.
Demonstrated ability with Salesforce or other SaaS CRM platforms.
Experience working in agile frameworks and strong MS Office skills, especially Excel.
Experienced in translating complex business requirements into functional solutions within global shared service or HR technology contexts.
Proven track record in incident/problem management and vendor collaboration to meet SLA targets.
Comfortable operating within agile teams, driving continuous improvements and stakeholder engagement for global HR case management systems.