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Tier-1 brand, common HR-ops role, mid-level experience, and Bangalore metro drive high competition.
HR operations skills like Workday and lifecycle processes transfer across industries but favor HR-experienced candidates.
Explicit 2–4 years requirement plus Workday experience and HR systems moderately tightens shortlisting.
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Serve as first point of contact for employees and leaders to resolve HR queries through multiple channels including phone, email, chat, and case management.
Own resolution of employee inquiries related to HR policies, compensation, benefits, performance management, leave, payroll, HR systems, and employee lifecycle operations like onboarding and offboarding.
Support HR process improvement, data quality management, technology adoption (Workday), and coordination with People Partners for complex issues to ensure high employee satisfaction and accuracy.
2–4 years experience in HR Operations, HR Shared Services, People Operations, or customer support environment.
Bachelor's degree in Human Resources, Business Administration, or related discipline, or equivalent work experience.
Experience working with HR systems, preferably Workday and HR case management platforms.
Strong verbal and written communication skills with demonstrated problem-solving and multitasking abilities in a fast-paced service environment.
Experience supporting global or regional employee populations with knowledge of local labor laws and HR compliance.
Ability to manage multiple priorities, take initiative, and work effectively in a fast-paced, virtual team environment.
Familiarity with continuous improvement methodologies, process standardization, and driving technology adoption in HR processes.