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Mid-level technical role with niche Epic/ITSM skills and modest employer brand, moderate applicant competition.
Strong Epic EHR and healthcare IT emphasis limits transferability across industries.
Mandatory 7 years experience, Epic exposure, and ITIL certification make shortlisting highly strict.
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Lead and direct IT incident response activities, including serving as Incident Commander during service disruptions and major incidents, ensuring timely and structured resolution.
Coordinate cross-functional response efforts and facilitate incident bridge calls to restore IT services and minimize operational impact.
Lead root cause analysis and post-incident reviews, ensuring adherence to ITSM processes including Incident, Problem, and Change management.
Bachelor’s degree in Healthcare, IT, Business, or related field (or equivalent progressive work experience and certifications).
ITIL Foundation Certification required within 6 months of hire; Epic certification(s) in one or more application modules required.
Minimum of 7 years experience in IT or healthcare IT environments with significant exposure to Epic EHR/Environments.
Work Shift: Monday to Friday, 8 AM to 5 PM.
Experienced in leading IT incident management and operational leadership during major service disruptions.
Strong familiarity with Epic EHR environments and healthcare IT service management.
Ability to manage real-time incident communication and coordinate multidisciplinary teams under pressure.