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Niche ServiceNow expertise but common BA title and mid-level experience yields moderate competition.
ServiceNow and ITSM expertise transfers across industries but requires platform-specific knowledge.
Explicit 5+ years and mandatory ServiceNow/ITIL experience makes candidate filtering stringent.
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Lead requirements gathering and document ServiceNow-related business needs aligning with organizational goals.
Drive process improvements across ServiceNow modules including ITSM, ITOM, HRSD by performing gap analysis and recommending solutions.
Collaborate with stakeholders and technical teams to design, implement, validate, and optimize ServiceNow functional solutions and support adoption activities like UAT and training.
Bachelor’s degree in Computer Science, Business Administration, or related field.
5+ years experience as Business Analyst with strong exposure to ServiceNow, including end-to-end implementations or enhancements.
Hands-on experience with ServiceNow modules such as ITSM, CMDB, CSDM, ITAM, HRSD, or ITOM.
Strong understanding of ITIL processes and Agile/Scrum environments.
Experienced in stakeholder management and requirements documentation within complex ServiceNow environments.
Capable of bridging business and technical teams to deliver scalable ServiceNow solutions and process improvements.
Comfortable working in fast-paced, dynamic environments requiring analytical problem-solving and cross-functional collaboration.