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Senior, niche leadership role with specialized customer-DevOps responsibilities reduces applicant density.
Highly domain-specific enterprise DevOps and custom integrations experience required, limiting cross-industry transferability.
Requires proven customer-facing DevOps leadership, SLA governance, and custom integrations expertise, making filters strict.
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Lead day-to-day operations of Customer Ops including client-specific DevOps (CI/CD, infrastructure, deployment tooling) and custom development (client integrations, authentication frameworks, lab environments) for enterprise customers.
Own SLA/OLA tracking, outage communications, and customer status portals to ensure service commitments are met with professional, data-driven operations.
Manage and develop DevOps, Systems Engineering, and Custom Development teams; produce QBR materials for strategic accounts demonstrating operational performance and plans.
Experience leading technical operations involving DevOps and customer-specific custom development in an enterprise environment.
Proven ability to manage SLA/OLA governance and incident communications for enterprise clients.
Work Experience Required: Not explicitly mentioned in the JD.
Specific technical skills in CI/CD pipeline management, infrastructure automation, and integrations with tools like HashiCorp Vault, F5, and Splunk are necessary.
Strong technical leadership at the intersection of engineering and customer success, able to unify DevOps and Custom Development under one function.
Experienced in managing scalable, predictable delivery of technical operations supporting enterprise customers post-deployment.
Skilled in strategic communication with clients via QBRs and incident communications, and in developing operational automation to reduce toil and improve scalability.